The current time needed for finishing and preparing our knobs for shipping is usually 3 to 5 business days. We create our glass pieces for our knobs by hand ahead of time. We glue the metal bases to the glass pieces after we receive an order. Please be patient and allow time for the glue to dry/set.
Shipping will be via USPS Priority Mail for a flat rate of $6.50 in the US.
Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Pay with Secure Paypal Checkout. Paypal keeps your payment information secure. We never receive your credit card information.
Returns & exchanges:
We gladly accept returns and exchanges. Just contact us within 14 days of delivery. Ship items back to us within 30 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We don’t accept cancellations. But please contact us if you have any problems with your order. We don’t allow returns or exchanges for custom orders.
We will only use your shipping and billing address, and contact information: To communicate with you about your order; To fulfill your order; For legal reasons (like paying taxes).